We accept the following credit cards: MasterCard, Visa, American Express and Discover or Apple Pay. We also accept payment by PayPal. If you decide to use Payapl you’ll be taken to either the PayPal website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our website once your transaction is complete.
- What payment methods do you accept?
- Where is my refund?
- Canada Orders - Why Do I owe a Tax on delivery?
What payment methods do you accept?
Where is my refund?
We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.
Canada Orders - Why Do I owe a Tax on delivery?
We do not include the import taxes because we do know know what they will be for your country. Please be aware of this for any orders outside of the USA.
Ordering and delivery
- Can I place an order without creating an account?
- Where is my order confirmation?
- Why has my order been canceled?
- How do I cancel my order?
- When will my order arrive?
- What countries do you ship to?
- Can I track my order?
Can I place an order without creating an account?
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://store.iheartgeckos.com/account/register and follow the instructions on-screen.
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at firstname.lastname@example.org just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Why has my order been canceled?
We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via email@example.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
When will my order arrive?
What countries do you ship to?
We ship to the US and Canada.
Can I track my order?
Can I return an item?
You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Contact us for details via our chat or email.
Be advised there is a 20% restocking fee on returned items.
We do not include return shipping on returned items.
How do I return an item?
Please contact our customer service team via firstname.lastname@example.org or via chat. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. We do not pay for return shipping, that cost can have a huge range of prices because of the size of our products. We can provide a label at a discount rate if desired.
How long does it take to return an item?
Do you sell gift Certificates?
Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift certificate instead for the value of $10, $20 or $50.